Office Policy and Procedures

Office Policy and Procedures



  • Copays, coinsurance, and deductible balances are due and will be collected at the time of service. We accept cash, check, Visa or MasterCard.
  • If you are fifteen minutes or more late for your appointment, we reserve the right to reschedule you to another day and/or time. If you experience an emergency, please go to the nearest hospital.
  • If you have a question or concern for the Doctor or NP and have not been seen for over a month, please schedule an appointment.
  • If you have left a message, please allow 24 to 48 hours for the staff or Doctor to return your call.
  • For refills, please contact your local Pharmacy. Please allow 24 to 48 hours for prescriptions to be processed. Please Note: Prescriptions will not be filled over the weekend or after hours. To ensure you do not run out of your medication, please call at least one week in advance for any refills.
  • We are more than happy to write mail-order prescriptions, although we do not fax them to the pharmacy, you can pick them up or we can mail them to you.
  • If your doctor orders any tests or procedures, we will obtain authorization from your insurance company, Please allow 5-6 business days for this process. After your tests have been authorized, the facility will contact you, unless otherwise specified.
  • Follow up appointments are required for all test results, including labs unless otherwise specified. These are generally scheduled 1-2 weeks after your test date to allow time for the office to receive test results.
  • All forms that are filled out by the Doctor requiring their signature will be processed at fifty (50) dollars per page. This includes FMLA, disability forms, work notes, etc. Please be prepared to pay at the time the forms are delivered to us.
  • I have received and read the noted of privacy practices (HIPPA) form as well as office policies.


Patient Copy

Feel free to download the Office Policy and Procedure file below. For your convenience you may download the file as a PDF or Word Document.


If you are a new patient, please visit our First Time Visit to Our Practice page for important information and forms which you will need to bring along for your first appointment.

Office Policy and Procedure file

Download PDF